!!Philip Kitchen - Selected Publications
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Prof. Kitchen’s first publication  was in 1985. His current citation index scores are also below.\\
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__Citations Index__\\
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|All|       Since| 2016\\
|Citations|   11289|4972\\
|h-index|53|39\\
|i10-Index|134|90\\
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‘The Janus Face of Customer Service’, Editorial’, European Journal of Marketing, 54 (10), 2289-2293. 2020, (with Taylor, C.R.)    \\
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‘Addressing the Janus Face of Customer Service: A Typology of New Age Service Failures’, European Journal of Marketing, 54 (10), 2020, 2295-2316), (with Taylor, C., Surtees, J. and Malcolm, J.). \\
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‘A Bibliometric Investigation of the Service Failure Literature and a Research Agenda’, European Journal of Marketing, 54 (10), 2575-2619, 2020 (with Foroudi, P., Marvi, R., Akarsu, T.N. and Uddin, H). \\
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‘The Role of Corporate Identity in CSR Implementation: An Integrative Framework ‘, Journal of Business Research, 117(20), September, 694-706. 2020. (with Tourky, M. and Shaalan, A.).\\
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‘Co-Creating Brand Image and Reputation Through Stakeholder’s Social Network’, Journal of Business Research, (with Foroudi, P., Nazarian, A., Ziyadin,S., Hafeez, K.,Priporas, C., Pantano, E.). 114 , 2020, June, 42-59. \\
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’Positive Crossover Loyalty Shifts or Negative Temporal Changes: The Evolution of Shopping Mechanisms in the 020 Era’, European Journal of Marketing, 54 (6), 1383-1405, 2020 (with Ha.H.Y\\
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‘New Conceptualization and Measurement of Corporate Identity: Evidence from the UK Food and Beverage Industry’ Journal of Business Research, 109, 2020 (published online April 2019), (with Tourky, M., Alwi, F. Melewar, T.C., Shaalan, A). \\
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‘The Perception of Tourism in Equatorial Countries of Coffee Production: An Empirical Analysis’, Psychology & Marketing, November 2019, 1-13 (with Casalegno, C., Candelo, E., & Santoro, G.).\\
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‘The Effects of Gamified Customer Values and Characteristics On Behavioural Engagement and Purchases: Evidence from Mobile Exercise App Uses’, Journal of Business Research, 92 (November 2018), 250-259; (with Jang, S. and Kim, J.). \\
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‘Perceptional Components of Brand Equity: Configuring the Symmetrical and Asymmetrical Paths to Brand Loyalty and Brand Purchase Intention’, Journal of Business Research, 89 (September ), 2018, 462-474; (with Foroudi, P., Jin, Z., Gupta, S., and Foroudi, M).